Returns & Refunds

If you need to return an item, please contact us at Within 24 hours, you will get the appropriate return instructions here. We'd like to inform you that Jexxon does not cover return shipping fees.

You have 14 days after placing your order to return your items. All items returned must fulfil the return conditions, which include no evidence of usage, being in their original packing, and being in excellent condition.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.